![]() ![]() “I think it’s no small task, but if anyone can do it Zodiac can,” Broswell says. They’ve also set up a dedicated phone number and email address where people can report any violations they see. We will actively be looking to who the violators are.”Ī dedicated team will monitor and seek out companies that are in violation, and Jandy says it will reserve the right to refuse to sell product, as well as withhold loyalty and rebate incentives, to those companies in violation. “But any Jandy equipment sold on the internet next year it’s without our support, without our warranty program and without our backing. “We also know that there’s always going to be violators online that aren’t following our policies,” Kenyon says. NESPA Accepting Entries for 2019 Outstanding Achievement Awards We’re telling consumers that there is not a warranty if it’s purchased online.” “We’re already taking the position with consumers to drive them to the pool professional. “If you go to right now this moment we’re already declaring to the consumer,” Kenyon says. Jandy has also started informing consumers of the coming change. Installation by a qualified pool professional is required. It also is putting a yellow caution sticker on all Jandy boxes that reads: Important notice: No warranty if purchased online. The company is working on getting all warranty information changed in all of its packaging. Team work begins by building trust, I fully trust Zodiac supports me and my company with their decision to remove Jandy products from internet sales.” Zodiac’s stance to promote the professional may even carry over into other industries as it gains more notice. I strongly believe this new policy will help the pool industry. “The pool owner can not go online and price shop and ask for a better price because this website has it for this much less. Broswell has worked in the pool industry for 11 years. “I absolutely feel the new Jandy policy will help me,” says Jason Broswell, owner of Pool Service by Jason in the Northridge, California. “This has been something that our core team has been developing and working on for a number of years.”Īll Jandy equipment is branded as Jandy Pro Series, so all Jandy equipment is included in this new policy. “And once we turned from ’18 into ’19, we made the decision to go all in,” Kenyon says. Each year it added more products to the Trade Series. Jandy launched its Trade Series Exclusive line in 2014 with two products that could only be sold through the trade, not online. They realize that service companies need support in this area and they’ve been designing their programs in such a way to help us and give us ways to be successful.” I really think that Zodiac and Jandy get it. At that point, I’ve lost credibility with the customer. ![]() “Usually it’s less than I can buy it for in distribution. “We get calls on a pretty regular basis asking us, well telling us, I can buy this on Amazon for this amount,” says Bryan Banta, second generation owner of B&B Pools, a pool service, remodeling and repair company in Pompano Beach, Florida. The policy addresses a longstanding issue for pool professionals. “We truly believe that the pool professional is the right choice for our brand and our product line and for our company.” “Trade professionals are the backbone of our industry with the training and expertise, the knowledge and the know-how to prescribe to consumers the solutions that are pertinent for their particular pool,” says Michelle Kenyon, vice president of marketing at Zodiac/Fluidra. The only exception will be valves, parts and accessories. The company will not provide a warranty on products purchased online and requires equipment to be installed and/or serviced by a qualified pool professional. 1, 2019, it would no longer allow its Jandy Pro Series equipment to be sold online. 28, Zodiac Pool Systems announced that effective Jan. ![]()
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